We could all use a miracle.
I’m no genius, but I struggle to believe that there is a person among us who wouldn’t prefer a little more miracle in their lives. Whether it’s a prayer sent up to cure the sick or looking up just in time to catch a shooting star, I’m confident that every miracle, no matter how small, is welcomed in our lives.
That whole concept runs pretty strong during the Christmas season and I’ve been thinking about it quite a bit lately...and by lately I mean since January. The BIG family is getting closer to making our first pass around the sun together and I’m feeling more than a little nostalgic.
I’m feeling grateful.
We’ve accomplished so much over the last 343 days since BIG launched. We received and shipped our first order - six LED lights for Howard M. in Wisconsin - shipped our 100th, 1,000th and sometime before you read this, our 2,000th order. BIGMachineParts.com has hosted over 175,000 visitors and our friendly, knowledgeable Joe’s have welcomed over 3,000 phone calls. Our warehouse team has picked, packed and shipped over 9,000 LBS of truck parts to BIG customers in all 50 states. There have been early mornings, late nights, weekends and holidays worked by the wonderful team that make this BIG Machine hum.
How could I not be grateful?
That we’re still standing, let alone thriving, feels like nothing short of a miracle. No doubt about it, we’ll take all the miracles you folks can throw at us, but I want to thank you for the gift that you’ve given to the men and women of BIG this last year: Your trust.
Getting you the right part and shipping it fast (and FREE) certainly goes a long way toward building trust, but I like to think we earn it through our commitment to service. Over this next year we’ll roll out great new products and technology updates to make finding the right part easier, but you have my promise that we’ll never lose sight of what makes BIG special - our people. So shop with confidence, call Joe, send that email or accept our invitation to chat. You’ll be glad you did.
Thank you for making 2016 a BIG success. Merry Christmas and Happy New Year!
President | BIG Machine Parts