Our mission at Big Machine Parts is to provide quality heavy duty parts, at everyday low prices, with a fanatic commitment to customer service. That mission extends to our shipping policy, which is designed for simplicity to save you time and money.
Is there a charge for shipping?
- No, standard shipping is always Free of Charge with no minimum order requirement.
- There may be additional charges for expedited shipping.
What if I need my parts sooner? Can I expedite shipping?
- Absolutely. While there may be additional charges for expedited shipping, Big Machine Parts is committed to getting the right part to you as soon as possible. Our goal is to keep costs low, so please contact us to make sure your part ships from a Big Machine Parts warehouse nearest your location. We will never upcharge for expedited shipping. Any additional charges are based entirely on shipper calculated rates.
- Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Do you ship internationally?
- At this time, Big Machine Parts does not ship to international locations other than U.S. Territories and Military APO/FPO addresses.
Do you ship to PO Boxes or Military APO/FPO addresses?
- Yes we do, shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
How are Big Machine Parts orders shipped?
- Big Machine Parts ships most orders via UPS. There may be some instances where your part will ship via USPS, FedEx or DHL.
Can I track my order?
- Yes. Once your order has shipped, you will receive an email confirmation with a UPS tracking number that allows you to track your package on UPS.com.
- You may also track your package and find order history by clicking the "Track My Order" icon at the top of our page or by logging into your BigMachineParts.com account using your email address and password. There you can check order status and track shipping simply by clicking on an Order Number.
So, how long will it take for my order to arrive?
- Generally all orders shipping via our Free Standard Shipping will arrive in 3-5 business days. Orders originating and shipping to more rural areas may take longer. If you have any questions or concerns regarding the shipment of your order please contact one of our Joe’s by calling Toll Free at (844) 593-4685, Click to Chat or Email Joe.
- If you have arranged for Expedited Shipping it’s possible that you may have to add an additional day for orders placed after 1PM CST.
- Generally, orders utilizing our Free Standard Shipping option can expect delivery as follows:
Free Standard Shipping - Expected Delivery
I provided the wrong address on my order, what do I do now?
- Relax, everything is going to be fine. If you just placed your order, please contact one of our Joe’s Toll Free at (844) 593-4685 and we’ll correct your address. If it’s been more than an hour, it’s possible that your order may have already shipped. Again, relax, things are going to be just fine. Contact one of our Joe’s Toll Free at (844) 593-4685 to make sure you get the part you need.
What if I selected Free Standard Shipping (3-5 Business Days), but changed my mind and need my order sooner?
- If you just placed your order, please contact our Joe’s Toll Free at (844) 593-4685 and we’ll adjust your order accordingly. Please keep in mind that expedited shipping may require additional charges. Expedited shipping orders placed after 1PM CST will not ship until the next business day.
- If more than an hour has passed since you placed your order, no worries, please contact one of our Joe’s Toll Free at (844) 593-4685 to make sure you get the right part, right now.
How much do you charge for return shipping?
- There are no return shipping charges for orders shipped within the United States, or from Military APO/FPO addresses.
I have a shipping question that your handy FAQ’s didn’t address, what now?
- While the almighty FAQ Creator will be disappointed, one of our Joe’s is always ready to answer any and all shipping questions. Please call us Toll Free at (844) 593-4685, Click to Chat or Email Joe.