We only offer the highest quality truck parts and accessories, but in some rare cases you may need a replacement item under manufacturer warranty. If an item you purchased from us needs to be replaced under manufacturer warranty, we will ship you a replacement item. In most cases, we pay the shipping costs within the contiguous US 48 states*. We offer two options for replacing an item under warranty:
- You return the purchased item, and when it is received, inspected and approved, a replacement item is shipped from the manufacturer. Should the manufacturer deny your warranty claim, the item will be returned at no cost to you.
- You pay a temporary, refundable warranty deposit and a replacement item is sent in advance. We provide you with a free return shipping label to ship the warranty return back to the manufacturer. Once the warranty return is received, inspected and approved by the manufacturer your refund will be automatically processed and issued back to the original payment method. Should the manufacturer deny your warranty claim, you will forfeit your warranty deposit. Please note, all manufacturer warranty decisions are final and can not be reversed or appealed.
To start the process please complete a Warranty Claim Form. A warranty representative will review your Warranty Claim Form and contact you via email with instructions. Please ensure your email address and phone number are correct and the best ones for us to contact. All communication with a warranty representative will be in writing via email or text. The warranty does not cover any labor expenses.
Please note that all product warranties, real or implied, are provided through the component manufacturer. By submitting your claim, all parties acknowledge and agree that BIG Machine Parts, LLC and its Affiliates are not generally in the business of manufacturing commercial truck parts, and accordingly, neither BIG Machine Parts, LLC nor any of its Affiliates has made or shall be deemed to make or have made any warranty or representation, either express or implied, written or oral, with respect to any part to be used hereunder or any engine or component thereof including, without limitation, any warranty as to design, compliance with specifications, quality of materials or workmanship, merchantability, fitness for any purpose, use or operation, safety, patent, trademark copyright infringement or title. All manufacturer warranties provide for repair or replacement of the original components unless otherwise noted. Store credit and/or refunds may not be available. Eligibility will be determined at the sole discretion of BIG Machine Parts LLC.
Manufacturer warranty does not cover any expenses incurred in the removal and / or reinstallation of the part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the part sold should prove defective in material or workmanship within the warranty period, return the part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE PART SOLD.
*Any customer outside of the lower 48 states pays return shipping, taxes, and duties to return any item they no longer need, defects, ordered incorrectly, and core returns (including Alaska, Hawaii, Guam, and Puerto Rico).